In the age of AI agents, your customer may still buy from you, but they may no longer visit you

For years, companies have assumed that their digital relationship with customers would happen in a place they controlled: their website, their app, their checkout flow, their interface, their carefully optimized funnel. That assumption shaped an enormous amount of corporate behavior. Brands invested fortunes in design systems, SEO, conversion optimization, customer journeys, and digital experiences because the screen was where persuasion happened and where transactions were completed.  That assumption is starting to break.  The next wave of AI is not just about answering questions better. It is about acting. OpenAI’s Operator is designed to go to the web and perform tasks using its own browser, clicking, typing, and scrolling on a user’s behalf. Anthropic’s Model Context Protocol was created to connect AI assistants directly to the systems where data and tools live. Google is now pushing an “agentic commerce” future with a new open standard, the Universal Commerce Protocol, w